Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"In the world of international business, it's critical to know your words will be understood by people from another country, or it could spell disaster.
"Do you sometimes have your most creative ideas while folding laundry, washing dishes or doing nothing in particular?
"Knowing what you do not know is a sign of wisdom, according to Greek philosopher Socrates.
"Presenting information to a crowd is an art form.
"Artist Kate Hartman uses wearable electronics to explore how we communicate, with ourselves and with the world.
"After a recent session a client told me that, “You’re a magician.
"Data can be complicated, how you use it doesn't have to be.
"It is so easy for messages to get lost in translation.
"Over the years, I’ve identified a set of common emotional drivers that suck the power out of communication.
"In short: If you want your sparring partner to see you as an an intellect of rational logic and sophistication — qualities that can hopefully persuade them to believe your wild opinion — try saying it out loud to them," writes Monica Torres (photo, left) in a piece at TheLadders.
"Every unsuccessful attempt can help you gain indispensable experience and mistakes can even be more valuable than achievements.
"Now, I’ve never found a senior manager who says that communications are not important; so why do organizational communications continue to break down despite all of the investment and generally good intentions?
"If you’ve got a presentation to give at work or school — or are perhaps getting ready to speak at a TEDx event?
"Trust is an important issue when working across cultures.
"Discipline is one of the cornerstones to living a successful and fulfilling life and something we should all strive to master.
"If the members of the team cannot communicate, isolation limits their potential.
"I tell my clients and seminar participants that discomfort is an unavoidable part of changing how they communicate.
"Internal communication is important for any organization to function effectively.
"Successfully interacting with others is a key to your professional success.
"Here are 14 ways you can improve your communication skills in order to become a more effective leader.
"Effective communication is one of the most important life skills we can learn—yet one we don’t usually put a lot of effort into.
"A secure and efficient flow of information between companies, partners and customers contributes significantly to success in business.
"In one exercise, those in the study — a mix of fact checkers, historians and students — were asked to compare two websites and make a judgment call on the one they deemed more reliable.
"Whether working, mothering, or operating as the head of the house, women everywhere understand the anxiety surrounding the phrase "dropping the ball.
"TED Talks for when you want to get up and act -- now.