Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"Everyone knows that particular feeling of dread that accompanies a lull in conversation at a party, networking event, or even a job interview.
"Here’s a New Year’s resolution for 2018: de-clutter your digital history.
"Educator and entrepreneur Sebastian Thrun [photo, left] wants us to use AI to free humanity of repetitive work and unleash our creativity.
"Why is it that some people seem to be hugely successful and do so much, while the vast majority of us struggle to tread water?
"The quality of a business's internal communication often says a lot about the company itself.
"Need to land on a decision that works for everyone?
"No one wants to be the "glue guy.
"Four years ago, my team of researchers and I embarked on a large-scale scientific study of self-awareness.
"Do you expect to feel comfortable using English as a second language when writing an email, making a phone call, expressing yourself during a meeting, writing a report, giving a presentation, and so on?
"Millennials are representing more and more of today’s workforce and with them come new expectations of technology and communication in the workplace.
Sherwood Fleming reports.
"What's the secret to making content people love?
"My clients often tell me that one of the difficulties they encounter when conducting business internationally is that they don’t know how to quickly build trust.
"Over the coming year, what will be the most important developments in disruptive technology?
Uri Hasson (photo, left) presents.
"First and foremost, students must be aware that in mobile communications, brevity reigns.
"How well a message is communicated is as important as the message itself.
"We set out to find the most common languages — besides English — spoken at home in every state, based on the US Census Bureau's 2012-2016 American Community Survey estimates.
"Life has a nasty habit of interrupting the best-laid plans, but more often than not, it’s our own minds that get in the way of our goals.
"When I am asked to explain how my five-step CLEAR method can be helpful to a client in a single sentence, this is what I say: it is a way to build bridges, instead of walls, when communicating across cultures.
"Some of the latest research has been published in a new book out called, Engaged: The Neuroscience Behind Creating Productive People in Successful Organizations.
"When one person asks another a question, it takes an average of 200 milliseconds for them to respond.