Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"We've all been in those situations where we've forgotten someone's name," writes Steven Benna at BusinessInsider.
"We’ve heard it a million times before: '90% of communication is nonverbal.
Indi Young reports.
Carol Morgan asks, ".
Nick Morgan (photo, left) reports.
"Wharton management professor Nancy Rothbard (photo, left) says that if we are meeting more often than ever, it may be because we are now so busy we have to schedule time to simply think.
"Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are.
"Meeting new people can be awkward.
Jacquelyn Smith reports.
"Humans are notoriously poor lie detectors.
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.
"Carpenters work with wood.
"Your body language speaks volumes about your mood and attitude.
"'I think a lot of people face this problem at work," says [Lynn] Taylor.
Check out this Business Insider video produced by Alex Kuzoian with original reporting by Drake Baer.
Learn from Michael Simmons's mistake.
"Amazon says it has boosted efficiency - and given workers' legs a break - by deploying more than 15,000 wheeled robots to crisscross the floors of its biggest warehouses and deliver stacks of products to employees.
According to Grant Cardone (photo, left), "The Internet connects everyone on this planet instantaneously.
Ronnie Ann, Founder of WorkCoachCafe.
"But what's the best way to build rapport and create trust?
"Meeting sabotage artists seem to have attended the same training academy.
"Imagine an organization that is completely digitally connected.
"Napoleon Hill, author of the best-selling 1937 book "Think and Grow Rich," explored the habits of the most likable people in his essay "Develop A Pleasing Personality," which was included in the book The Science of Success.
"Games and activities, graphics, and polling are just a few ways to keep your learners active in the learning process when using online collaboration.