Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
Shana Lebowitz (photo, left) reports from BusinessInsider.
"Do you ever find yourself in awkward social situations?
"Your days are filled with what seems like endless sit-downs, conversations, and brainstorming sessions.
"In my line of work — first as a correspondent and host with top television networks and today as a professional speaker — it's critical to be able to connect with anyone and everyone," says Antonio Neves (photo, left) in an article at Inc.
"Our unconscious behaviors have a language of their own, and their words aren't always kind.
Eric Barker, of Barking Up the Wrong Tree, explains.
"The reason brainstorms devolve into groupthink has to do with the way memory works.
"Within a second (or less) of meeting someone, we're already making judgments about their personality — whether they're nice, smart, or even adventurous," writes Shana Lebowitz (photo, left).
"Let's make this really, really simple.
"Let's make this really, really simple.
"As humans, we often default to the path of least resistance — for just about everything we do," writes Nina Semczuk (photo, left), a writer with The Daily Muse.
"On November 5, 2015 we interviewed Tony Robbins, bestselling author of Money: Master The Game, reveals the best way to make a good first impression.
Shana Lebowitz relates the story of how Doug Conant (photo, left), former CEO of Campbell Soup Company, continually reached out to employees and what it inspired.
See the article written by Lisa Calhoun (photo, left).
A Harvard Negotiation Expert Walked Me Through a Brilliant Strategy for Managing a Personal Conflict
Shana Lebowitz sits down to talk with Daniel Shapiro (photo, left), the founder and director of the Harvard International Negotiation Program.
Jeff Haden (photo, left) has the list.
"I'm a shy person who has learned to bring out the best in others.
"Con artists are a crafty group of people who know exactly how to deceive and control their victims, but their methods are as obvious as a slap in the face if you know what to look for,' says Dragan Radovanovic and Jessica Orwig.
"Internal communication has a lot in common with healthy living.
"Too many people succumb to the mistaken belief that being likeable comes from natural, unteachable traits that belong only to a lucky few — the good looking, the fiercely social, and the incredibly talented.
"The way I think about personal development and designing the life I want to live is very similar to the way I think about investing," writes Nicholas Cole (photo, left) of Inc.
"The way those you work with perceive you is really important.
"Feigning it on a regular basis can really just make things worse by highlighting the fact that you don’t feel confident in the first place, forcing you to over-compensate to mask insecurities, and struggling to keep up the act.
"The human brain is hardwired to judge.
"According to Lillian Glass, a body-language expert and author of The Body Language Advantage, strong eye contact is the single greatest indicator of confidence.