Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
"New research by Dr.
"It was the kind of email that makes your shoulders clench up tight, right by your ears," begins Alexandra Franzen (photo, left) in a piece at TheMuse.
"You work with them, you live with them, heck, in many cases you love them, but the people closest to us can still cause a lot of problems," writes Eric Barker, owner of Barking Up the Wrong Tree.
"How often do you have a conversation with your team that consists of something other than what’s being done, what needs to get done, and what they didn’t do?
"I spent the past month doing something most people dread: networking," says Rachel Gillett (photo, left).
"Columbia Business School research highlights the disconnect between peoples’ own views and their counterparts’ views of their assertiveness—and the impact it can have on negotiations.
Ashley Fidel (photo, left) has some new opening lines for networkers to consider.
"Luckily, there are signs we can look for when trying to detect a lie.
"You don't have to play by the old rules: This is the digital age.
"It's natural to want to be liked.
"It turns out that using body language to determine whether somebody is lying is really quite hard.
Erin Meyer (photo, left) asks the question.
"If you're going to get anything done in business, you need people to respect you.
Christine Comaford (photo, left) discusses the topic.
"The solution to the age-old problem of understanding others may be as simple as taking the time to improve your active listening skills.
"Facial expressions are a universal language of emotion, instantly conveying happiness, sadness, anger, fear, and much more.
"Below are ten common North American gestures that can cause offense abroad.
"In honor of National Etiquette Week and our just-published list of the 45 best restaurants in America, we decided to clear up some common etiquette questions," writes Megan Willett.
"Want to make a better first impression and engender positive feelings that last a long time?
Ricky Van Der Zwan and Anna Brooks (photo, left) report.
"As mobile work styles become increasingly popular, odds are you’re going to wind up hosting a video conference or webinar sometime in the near future.
Richard Feloni reports on what he has learned from Jon Levy (photo, left), Founder of The Influencers.
"Here are ways [one] can be more charismatic: .
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.