Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"The image you choose to portray to others is a big reflection of your true self, but the opposite effect can also be achieved.
"Some tricks, like remembering to smile, are easy to implement in your everyday life.
"Your posture, tone of voice, and even your diet may play a part in getting your message across.
According to Travis Bradberry (photo, left), "Self-awareness is a critical skill in the workplace.
"I like to ask questions and listen.
"Learn to communicate your needs with more firmness and less fear.
Vanessa Van Edwards (photo, left) presents her tips in a video and article.
Karin Hurt (photo, left) asks, "Have you ever felt this way?
"I first learned about the idea of an assertiveness formula many years ago, reading the book People Skills, by Robert Bolton.
Áine Cain (photo, left) discusses what PwC talent acquisition lead Rod Adams looks for during the hiring process.
"It’s a challenge to work with people — peers, junior colleagues, or even bosses — who just don’t listen.
According to Kat Boogaard (photo, left), "Dealing with someone who monopolizes every discussion is frustrating.
Travis Bradberry (photo, left) writes on the subject at LinkedIn.
"We asked [Daniel Post] Senning [photo, left] and Barbara Pachter, author of The Essentials of Business Etiquette, to tell us about some antiquated gendered courtesies and other etiquette rules that you don't need to follow anymore — and what you should do instead.
"Heidi Grant Halvorson, author of No One Understands You and What to Do About It, explains why we're often misunderstood and how to fix that.
"Why do people tell lies in the workplace?
In this video Tony Robbins discusses the topic of rapport.
"Here’s the point.
"There are plenty of frustrations that crop up during your workday.
"It's easier to be an annoying conversationalist than it is to be a skilled one," says Shana Lebowitz (photo, left).
"Pamela Meyer, the author of Liespotting: Proven Techniques to Detect Deception, gave one of the most popular TED talks ever recorded back in 2011," reports Ariel Schwartz in an article at BusinessInsider.
"'Shark Tank' investor Barbara Corcoran has met a lot of people in business.
Take a look at Douglas Conant's manifesto.
"When I was doing research for my book Captivate, I wanted to discover why and how people make strong judgements about strangers they’ve just met.
"This presentation will show the truths and lies of body language deception.