Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Brands are trying their hardest to rewire the way you speak--renaming products, what we call ourselves at work, and even how we think about ourselves as customers.
"'We have an epidemic of fake listening," says Nick Morgan, speech coach and author of new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact.
On Point, with Tom Ashbrook, covers the topic of "verbal tics" (“I’m just saying.
According to Matt Johnston, "We're always negotiating both at work and at home.
"If you've ever listened to yourself speak in a voicemail or video, you've probably wondered aloud "is that what I really sound like?
"Body language expert Janine Driver helps you amp up gestures that win respect and quiet those that give you away.
"The way to become a better listener is to practice "active listening.
"We all want what we want, but it's always difficult to figure out how to get it," writes Matt Johnston in the introduction to his video on the topic of power words.
Educational Technology and Mobile Learning present their list.
According to Melia Robinson (photo, left), "It's the cheapest, most low-tech life hack you'll find.
"Most of our friendships happen so naturally we don't realize how they started," begins Maggie Zhang (photo, left) in her article at BusinessInsider.
"In our media training workshops, our clients are usually shocked to learn how much they communicate with their body language – and how little they know about what their bodies are saying," declares Brad Phillips (photo, left) in a piece at MrMediaTraining.
"Dressing for success may create a good impression, but people judge your intelligence and credibility based upon what comes out of your mouth," writes Geoffrey James (photo, left).
"Remembering the names of the people you meet will help you stand out and make a good impression.
Jeff Haden presents each tip and a link to the appropriate TED talk including one by Malcolm Gladwell.
According to Richard Felloni of BusinessInsider.
Advice from the folks at BridgeConsultants.
Guy Winch, Ph.
"No one likes getting criticism," states Sue Shellenbarger in a piece at WSJ.
Sherwood Fleming covers Microsoft's Skype Translator.
"Sir Tim Berners-Lee invented the World Wide Web 25 years ago.
Tim Brown, CEO at IDEO, has some advice on becoming a more creative listener.
Maggie Zhang reports on the ideas of Leil Lowndes contained in her book - How to Talk to Anyone.
Here is a Justin Gmoser video on the topic.