Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Everyone knows they should ask questions at the end of a job interview, but what do you ask?
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Jacqueline Whitmore (photo, left), contributor to Entrepreneur Magazine, presents ".
Wharton professor Eric W.
Chances are you'll have at least one video interview using Skype or another Internet-based phone service.
"Whether someone's lying to you, hitting on you, or bossing you around, you can read their intent and emotional state in their body language — if you know what to pay attention to.
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According to Liz Klimas (photo, left), "How your handshake comes across to another person can say so much about you that some people will go so far as to practice their handshakes before a big job interview.
"Many people will tell you that the most effective way to find your next job is by meeting people and fostering relationships," says Matt Johnston (photo, left).
According to Harrison Monarth, "In a noisy world where personal branding is a professional imperative and where we constantly compete with equally qualified rivals for clients, jobs, promotions, assignments, or funding, not to mention admiration and affection, being just a little more interesting and memorable can be the deciding factor in our favor.
Erinn Bucklan discusses Dale Carnegie's How to Win Friends and Influence People.
Matt Johnston presents a short video on the topic.
"Have managers lost the ability to listen?
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"People want to hire, work with, promote and do business with others whom they know and like," says Barbara Pachter (photo, left).
"So you want to know how to make people like you?
"If the words, "Life is too short to work with jerks" have never come out of your mouth, then you either have a very short memory or you're just not being honest with yourself.
According to Jacquelyn Smith (photo, left), "When dealing with the business world, it's especially important that you're aware of your body language.
Eric Barker (photo, left) tells us what to really look for in people who may be lying.
According to Justin Gmoser (photo, left), "If there's one thing you should get right when visiting a foreign country, it's the greeting.
"I'm not quite sure how I came across Robin Dreeke's It's Not All About "Me," but I'm glad I did," writes Shane Parrish in a piece for TheWeek.