Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
"This kind of discussion is all about degrees of certainty.
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
"I’m starting to think we’ve hit "peak subscription box," declares Sarah Halzack (photo, left).
"We all want to be more productive, but we’re drowning in a sea of productivity apps and hacks.
"Niceness wasn’t part of the equation.
"In The Episodic Career: How to Thrive at Work in the Age of Disruption, Farai Chideya [photo, left], an award-winning author, journalist and professor, reports on today’s challenging job landscape and offers tools for navigating the inevitable changes.
"Though he’s nearly seen it all, Tyler Gaffney [photo, left] still gets surprised when early-stage B2B startups tell him how they’ve determined their pricing.
"Have you ever wanted to reinvent yourself and start all over?
"When Amazon first launched, it aimed to become nothing short of the world's largest bookstore.
"It’s a tough question.
"Are you a giver or a taker?
"Get ready because this episode is going to take a HUGE weight off your shoulders.
In this podcast Anna Runyan, founder of ClassyCareerGirl.
Take a look at the infographic.
"If you want to be successful in your career, I have a little-known secret for you.
"Do you advertise on Facebook?
"What I’ve learned about productivity in the ten years I’ve been hosting The Get-it-Done Guy’s Quick and Dirty Tips podcast.
"Do you ever find yourself in a conversation you don’t want to be having?
"Let’s talk about what we know about how rate of speech impacts credibility and persuasiveness.
"Best Buy, Home Depot, Victoria's Secret, and a host of other retailers are discreetly tracking how often shoppers return purchases and, in some cases, punishing people who are suspected of abusing their return policies.
"A listener wonders how to manage her frustration after being laid off twice.
Check out this podcast from the folks at SCORE.
Listen to the podcast by Lewis Howes (photo, left) of his interview with Chris Lee.