Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
"Do you hate your voice?
Cailey Rizzo reports at TravelandLeisure.
"Amazon Go is being called the grocery store of the future, where lines and cashiers don't exist.
Erika Morphy (photo, left) covers the topic at CMSWire.
"Things aren’t great if you’re a department store.
"Being a good listener is one of the most important skills you can master if you want to advance your career and build meaningful relationships.
"A position could be an opinion, an idea, or a plan.
"We all have to negotiate in life, whether it’s asking for a bigger raise, nailing down details of a contract or even getting your kids to do their homework.
"Wharton's Peter Cappelli discusses IBM's decision to rethink its remote work policy for some employees.
According to Scott Meacham (photo, left), "I can't think of a single entrepreneur I've worked with who ever intended to fail.
"When left unchecked, not only does rampant incivility make our days more tense, it also leads to a loss of focus, a loss of productivity, a deliberate slacking off among disgruntled employees, and even serious health problems.
"Content engineering or content marketing is essentially about designing the right kinds of content that might engage consumers.
"Serial entrepreneur, angel investor, philanthropist, author and CEO of Bizzultz May McCarthy [photo, left] explains how intuition will help you achieve financial freedom.
"[Recently,] Savvy Psychologist Dr.
"If nothing else, avoid the urge to respond in anger or haste.
"What is the secret to the unparalleled success that keeps Amazon growing while so many traditional retailers are shutting their doors?
"When PR is done well, it can be brilliant in its ability to promote your brand.
These brief podcasts focus on marketing applications of social media.
Listen to the podcast by Noah Zandan (photo, left).
"Location specialist xAd reports a $250 million revenue run rate.
"It’s not just the application, interview and hiring that brings you the best people.
"Check out the Retail Across America in photos slideshow, watch the video stories from each state and find out where we're headed next.
"In Alec Ross’s new book, The Industries of the Future, he takes a deep dive into the specific fields he believes will shape our economic future, including robotics and the codification of just about everything.