Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Learn to communicate your needs with more firmness and less fear.
Vanessa Van Edwards (photo, left) presents her tips in a video and article.
"Last year, Richard Laermer decided to let his employees work from home on a regular basis.
According to Marcel Schwantes (photo, left), "Instead of asking the casual, basic stuff we're all tired of answering, hit 'em up with these great conversational questions, beginning with my number one most favorite question.
"When left unchecked, not only does rampant incivility make our days more tense, it also leads to a loss of focus, a loss of productivity, a deliberate slacking off among disgruntled employees, and even serious health problems.
"Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace," writes Pam Bednarczyk (photo, left).
"Before the internet took over the economy, "marketing" used to mean spending hundreds of thousands of dollars on a creative team, communications staff, and messaging.
Knowledge@Wharton takes an in-depth look at the concept of in-store experiences.
"Content engineering or content marketing is essentially about designing the right kinds of content that might engage consumers.
"After a decade of aftershocks from the seismic financial crisis of 2007, the landscape of global finance is much altered.
"If you're in any leadership capacity, take note: These four uncommon behaviors are known to command great respect and unprecedented employee loyalty, and lead to clear, competitive advantage.
"You want to charm and impress your interviewer, not turn them off with bad behavior," writes Rachel Gillett (photo, left) and Áine Cain in a BusinessInsider.
"The truth is that projecting power as a speaker doesn’t mean getting louder.
"Everyone has favorite products.
"Artificial intelligence scares people—excessively so .
Karin Hurt (photo, left) asks, "Have you ever felt this way?
Korena Keys (photo, left) asks, "Have you experienced a social media troll or seen unwanted solicitations appear on your Facebook page?
"Here are a few sites you can check out next time you find yourself struggling to put together the perfect résumé: .
"The recruitment space is prime for automation; the hiring process necessitates the screening of a high volume of candidates.
"The scale of the internet is so great, that it doesn’t make sense to look at the information on a monthly basis, or even to use daily figures," writes Jeff Desjardins for the World Economic Forum.
"We believe work should make you happy every second of every day.
"Students who use emojis in their emails and write “heeeeelp!” in the subject line don't necessarily know better.
Richard Felloni presents the winner of the 2017 Toastmaster's World Champion of Public Speaking.