Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"Do employees complain that your company suffers from a lack of communication?
Jeffrey Sharlach (photo, left) reports on the topic at HuffingtonPost.
"If you listen closely, there is a unique cry for help that can be heard within intercultural businesses everywhere.
"As a research scientist at Google, Margaret Mitchell helps develop computers that can communicate about what they see and understand.
"For most of us, language is transparent.
"As I pointed out in the previous article about evaluating intercultural mistrust, we have double standards with regards to trust.
"When clients first meet with me to improve their ability to communicate with colleagues and clients from other cultures, clarity is not usually at the top of their wish list.
"Good managers, in a lot of ways, are like coaches.
"What’s the requirement of being a good intercultural communicator?
"In the previous article I had you look at unreliable criteria for deciding whether to grant or withhold trust in an intercultural context.
"Amazon Go is being called the grocery store of the future, where lines and cashiers don't exist.
"The graphic shows that the most popular fonts of last year were Helvetica, Arial, and Georgia, but that doesn't mean brands can't also have some fun with their typography.
"This talk was given at a local TEDx event, produced independently of the TED Conferences.
"You cannot avoid building an identity.
Watch the YouTube video by Diane DiResta.
"I recently wrote an article about five mistakes people with depression make.
"When cultures mix there are many unknowns, such as different accents, unfamiliar body language and tones of voice.
"The foundation on which trust is built or broken is the speech act of promises.
"Doesn’t language simply describe the world of business, or does it do more – does the language we use actually shape business?
"The real strength of Artificial Intelligence lies in its ability process large and complex amounts of data far more effectively than humans.
"When you talk to an AI chatbot, who do you think writes those professional, peppy responses?