Excellence in Business Communication, 10th Edition
Chapter 8. Writing Routine and Positive Messages
Julie Bort (photo, left) covers the seamier side of reputation management.
"I came across a table about the most frequently used words in spoken and written genres in James Pennebaker's book on "The Secret Life of Pronouns", so I did a quick analysis on my cca.
Scott Schwertly (photo, left) explains "how you can play the social card during your next presentation: .
According to Michelle Kerrigan (photo, left), "I’ve been in the business world for a long time and have distilled success down to 4 main keys.
"Here are the top six workplace fears and how to move past them.
Anthony Dejolde shares an infographic on the topic of "googling like a boss.
"What do budding businesses need to make sure they’re speaking loud and clear?
According to Jeff Mann (photo, left), a Gartner research director, "The rapid adoption of smart devices, both in the workplace and outside, has raised expectations about accessibility and user experience in the workforce.
"One example of how extensively mobile devices have changed long-held conventions of communications is that presenters who once were disturbed by audience members texting on their phones now are worried if they don’t," says Steve Friedman of Present Perfect.
"Like many designers," writes NYTimes staff writer Quentin Hardy, "Eric Rodenbeck (photo, left) has had a long relationship with bar graphs and pie charts.
Vivian Giang covers the topic of what you should do when you are sick and faced with the need to shake someone's hand.
"The new year is often a good time to reflect on the good and bad things that have happened in the past year," says Vivian Giang with BusinessInsider.
"These communicative tools can be used either internally within a company’s members, or externally between a company and other parties such as suppliers and customers.
Sallie Krawcheck (photo, left) shares her thoughts on the topic of building a successful team.
"What makes a great public speaker truly great?
"With the growth of such customer review sites as Yelp and TripAdvisor, and e-commerce sites like eBay, anyone with access to the Internet can potentially make or break a company's reputation.
According to Alana Burke (photo, left), "I personally experience stress on a very regular basis.
"Sweaty palms.
"Kim Brown is an assistant director for Syracuse University's Career Services department.
"Answering a cellphone or shooting off a text message during a business lunch may do more than just give an employee a bad reputation — it could cost them a chance to move up the corporate ladder, new research suggests," writes Chad Brooks (photo, left) in a piece at FoxBusiness.
According to Lee Rainie (photo, left), "For the first time, the Pew Research Center’s Internet & American Life Project has found that cell phone ownership among adults has exceeded 90%.
"Through the years, we've watched technology grow like a child budding into adulthood: It starts out mostly crying and pooping, then crawling, gradually learning to walk, and finally able to run at a speed we all wish we could keep up with.
"I’ve posted a great deal on working with difficult people and how to make people like you," says Eric Barker (photo, left).