Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"How do you walk into a room, out of a meeting, or onto a stage?
"In a world rich with social platforms to express oneself, good listeners are a rare species," writes Shreya Roy in a piece for EconomicTimes.
"It's estimated that 2% of the world's population suffers from face blindness, or prosopagnosia, a neurological condition preventing people from recognizing faces.
David Armano offers a SlideShare presentation on the title.
"A French monk said to be "the world’s happiest man" because of his abnormal capacity for joy once told me that he doesn’t get stage fright because he has eradicated “mental toxins.
"If I asked you to tell me three immediate ways in which you could improve your trustworthiness — and these couldn’t be things that take a period of time like following through on what you say — you would probably list nonverbal concepts like speaking confidently and mirroring body language to develop rapport.
"I’ve posted a lot of research from experts on getting people to like you, being influential and having great conversations," says Eric Barker.
"Honesty is the best policy — but if you don’t look like you’re telling the truth, it won’t matter that you actually are!" says Carol Kinsey Goman, Ph.
"Have you ever met someone whose personal story just blew you away?
"A Pentagon research team is studying the body language of Russian President Vladimir Putin and other foreign leaders to better predict their behaviour .
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"Audiences are often startled into silence when I ask them which workplace liars they are most grateful for.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
"While there are numerous studies that relate good posture to health, I know that posture is also crucial to performance and career success.
"Here are 7 things you should never say to someone: .
"It is our responsibility to engage our colleagues in a nourishing and productive conversation," states Lianne Martha Laroya (photo, left).
"We create buffers all around us to avoid the pain of failure and rejection, and don’t seem to realise that we’re doing it.
"My grandfather lived in a nursing home during the last several years of his life.
Allison Renner (photo, left) presents "ten easy tips [that] will help you talk with a stranger comfortably.
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
"We’ve all seen it.