Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"On some level, most of us want to be liked.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Let's start with why you shouldn't feel guilty about saying no.
"Research offers a few clues about the most effective way to say 'I'm sorry.
"We all know a few people — probably just a few, actually — who win over everyone they meet.
According to Bill Reichert, "Most entrepreneurs should just throw out their elevator pitches and start over.
Download the guide from LinkedIn here or click on the image to the left.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
"Editing and proofreading are often neglected, but they are the crucial final stages of the writing process.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.
"Given their social and outgoing natures, extroverts have never had much trouble gaining acceptance in the business world.
Shana Lebowitz and Melia Robinson report on the work of Amy Cuddy (photo, left).
"People size you up in seconds, but what exactly are they evaluating?
"What follows are the 10 most common body language blunders that people make, and emotionally intelligent people are careful to avoid.
Shana Lebowitz reports.
"The first time someone meets you, it takes them about three seconds to determine whether they like you or want to do business with you in the future, said Jean Baur, a career coach and author of the book 'The Essential Job Interview Handbook.
That particular resource is no longer available, but here are all of LinkedIn's career guides for college students and recent graduates.
"Emotions are what make us human, but sometimes, our most human side can lead us into pitfalls that could have been easily avoided had we kept our emotions in check.
"Here are some of the most common universal, nonverbal expressions of nervousness that are pretty hard to control.
"Think about this the next time you're in an important meeting: During an average 30-minute conversation, over 800 nonverbal signals are sent.
Bill Reichert, Managing Director of Garage Technology Ventures, reports.