Business Communication Essentials, 7th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
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"During the course of conversation, there are several tricks you can use to make your words sound more authoritative and to address your audience with greater overall confidence.
"But what's the best way to build rapport and create trust?
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
"Most of us know the standard work communication “don’ts”: Don’t swear, don’t tell racist or sexist jokes, don’t lie, don’t send the whole office an email meant for your best friend.
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"Lorrie Faith Cranor studied thousands of real passwords to figure out the surprising, very common mistakes that users — and secured sites — make to compromise security.
Ashley Fidel (photo, left) has some new opening lines for networkers to consider.
"I normally introduce myself by my first name.
"It's natural to want to be liked.
"If you study great CEO communicators such as John Chambers of Cisco or the late Apple founder Steve Jobs, you can glean some helpful tricks," writes George Bell (photo, left).
"Staring at screens right before sleep turns out to be a lot worse than previously thought.
"With mobile devices becoming mainstream in business communication, the challenge for those of us in education is to help students adapt their writing skills to this exciting but demanding new format.
"Hiring managers only spend 6 second on your resume before they decide on you — this is what they look at.
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
According to Justin Gmoser, "While you may end up being asked the standard "What is your weakness?
Follow these steps distilled from Duarte’s decades of experience crafting presentations for major corporations.
Learn tips and tricks that will make your Google searches better and faster.
This video presentation by Professor Patricia Jenkinson describes the process of perception and helps explain why we each perceive the world in a unique way.
Hear how leading-edge companies are adapting to take advantage of mobile communication.
Olga Khazan (photo, left), of The Atlantic, covers the topic of "vocal fry.
That resource is no longer available, but here is advice on creating a compelling LinkedIn profile.
Follow these steps distilled from Duarte’s decades of experience crafting presentations for major corporations.
"Whether you're on a date or meeting a client for the first time, you want to make a good first impression.