Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines.

According to Naomi Garnice (photo, left) of the Daily Muse, "Considering that email is the primary form of communication in most offices, we don't always choose our written words as wisely as we should.

"Forget distinguishing the salad fork from the dinner fork.

"It’s hardly an overstatement that social media has taken over our personal lives," writes Chris Riback in a piece at TheWeek.

"In a world rich with social platforms to express oneself, good listeners are a rare species," writes Shreya Roy in a piece for EconomicTimes.

"It's estimated that 2% of the world's population suffers from face blindness, or prosopagnosia, a neurological condition preventing people from recognizing faces.

"Understandably, for many students, email is a venue of freedom and distance from academic considerations.

Steven Gaffney (photo, left) talks about honest communication in this CommPro.

"A compilation of 25 basic styles of blogging from award winning blogger and author of Personality Not Included, Rohit Bhargava (photo, left).

" .

"Knowledge seldom takes the place of experience.

Here is a Dave Paradi SlideShare presentation "based on ideas in his Present It So They Get It.

Shel Israel (photo, left) shares his 12 tips.

"Martha had some strong comments about bloggers, yet her PR folk pitch bloggers in an attempt to tap into their influence with their audience.

"It’s easy to see that the rise of social media has changed the way we communicate with those around us.

"If you're like most professionals, you probably write dozens of emails a day but barely think about the subject line.

To view the entire infographic click on the image or the link below.

"A study of how older teenagers use social media has found that Facebook is “not just on the slide, it is basically dead and buried” and is being replaced by simpler social networks such as Twitter and Snapchat," writes Matthew Sparkes in a piece for The Telegraph.

According to John Brownlee (photo, left), "In a world where inbox zero is the ultimate goal, who cares about good typography?

"If you own a small business, you've been told that you need to get on Facebook, get on Twitter, and create a presence for your brand in order to compete in today's digital landscape.

"Startups face tremendous pressure while competing with their bigger counterparts.

Lee Odden (photo, left) covers the topic.

"The most important thing you should keep in mind is if anyone would want to share or recommend the specific post to their family and friends.

"We sabotage ourselves by underestimating the desire of our customers and potential customers to connect with our businesses online," says Katie Wagner (photo, left).

"As all entrepreneurs discover sooner or later, it takes more than sound business acumen to bring an idea, no matter how novel, to life.