Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"We need new rules on when you should text, when you should call, when you should email," writes Nicholas Carlson (photo, left).
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
Dianne Gottsman (photo, left) advises, "As you set out 2014 with fresh goals and resolutions, don't overlook your social media profiles and activity.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
"Whether you're on a date or meeting a client for the first time, you want to make a good first impression.
James Clear explains the topic with an example from Mozambique.
"'People read each other's intent as soon as they see each other,' says Nick Morgan, speech coach and author of new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact.
"Consider the word "charismatic.
Take a look at the videos.
Bryan Eisenberg covers the topic in an article at ClickZ.
In a short video, Brian Halligan interviews David Meerman Scott (photo, left) about the ideas in Scott's book - The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business.
Lea McLeod discusses negativity and the effect it can have on a job seeker.
"Applying for a job typically consists of providing two documents to your potential employer: a resume and a cover letter.
"An epidemic of bad, inefficient, overcrowded meetings is plaguing the world’s businesses — and making workers miserable.
"There are some simple, yet often forgotten, business principles that can build a positive professional reputation and keep your credibility intact," reports Jacqueline Whitmore of Entrepreneur.
"As I reflect on all the conversations I have, I realize that most of the time, we’re not talking about complex ideas.
According to Ilya Pozin, "If you’re ignoring proper business etiquette, you’re doing so at your own peril.
"Most people know they should ask questions at the end of a job interview, but what do you ask?
"Hiring managers spend just six seconds on your resume before they decide on you — this is exactly what they look at.
Matt Johnston (photo, left) presents a video on his 8 tips for Google Search.
"Learn the proper business etiquette for using mobile devices.
"While you may end up being asked the standard "what is your weakness" question at a job interview, a sneaky employer may try to slip in some questions that are illegal to ask, in order to gain some possibly sensitive information.
"People whose faces are perceived to look more "competent" are more likely to be CEOs of large, successful companies," writes James Hamblin (photo, left).
"I’ve posted a lot of research from experts on getting people to like you, being influential and having great conversations.