Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Have you ever felt like you're talking, but nobody is listening?
"We've all been in those situations where we've forgotten someone's name.
"Brands are trying their hardest to rewire the way you speak--renaming products, what we call ourselves at work, and even how we think about ourselves as customers.
"'We have an epidemic of fake listening," says Nick Morgan, speech coach and author of new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact.
"You probably dread work meetings.
On Point, with Tom Ashbrook, covers the topic of "verbal tics" (“I’m just saying.
According to Matt Johnston, "We're always negotiating both at work and at home.
"If you've ever listened to yourself speak in a voicemail or video, you've probably wondered aloud "is that what I really sound like?
"Body language expert Janine Driver helps you amp up gestures that win respect and quiet those that give you away.
"The way to become a better listener is to practice "active listening.
"We all want what we want, but it's always difficult to figure out how to get it," writes Matt Johnston in the introduction to his video on the topic of power words.
According to Vicki Davis, "Every email message from a parent or colleague is an opportunity to create a powerful impression.
Educational Technology and Mobile Learning present their list.
According to Melia Robinson (photo, left), "It's the cheapest, most low-tech life hack you'll find.
"Most of our friendships happen so naturally we don't realize how they started," begins Maggie Zhang (photo, left) in her article at BusinessInsider.
"In our media training workshops, our clients are usually shocked to learn how much they communicate with their body language – and how little they know about what their bodies are saying," declares Brad Phillips (photo, left) in a piece at MrMediaTraining.
"Dressing for success may create a good impression, but people judge your intelligence and credibility based upon what comes out of your mouth," writes Geoffrey James (photo, left).
"Remembering the names of the people you meet will help you stand out and make a good impression.
Jeff Haden presents each tip and a link to the appropriate TED talk including one by Malcolm Gladwell.
"Here are 11 email etiquette rules you should always follow at work.
According to Richard Felloni of BusinessInsider.
Advice from the folks at BridgeConsultants.
According to Jacquelyn Smith and Vivian Giang, "Here are the most important tips on how to introduce yourself, how to dress, and what to order at restaurants from [Barbara] Pachter's book.
Guy Winch, Ph.