Excellence in Business Communication, 11th Edition
Chapter 1. Achieving Success Through Business Communication
"Many of us spend the majority of our waking hours at our jobs.
"Don't avoid confrontation.
"Identify what works for your specific needs.
"Every webpage you visit, your online purchases, the songs you listen to on the internet, pages you follow on Facebook or any likes you leave under posts on social media create your digital footprint, which is a gold mine of information about you, information that can be used to influence your behavior.
"Most people show at least three.
"GONNA, COULDA, HAFTA, LOTSA- what?
"3 tips for breaking the ice.
"4 tips for getting your colleagues' attention.
Is the Quest for Perfection Actually Hurting Your Progress? Four Ways to Keep Perfectionism in Check
"Avoiding opportunities, falling behind, and overworking are just some of the very real consequences of perfectionism.
"The ability to manage your emotions and remain calm under pressure has a direct link to your performance.
"Mobile technology continues to move forward at a rapid pace, but it’s “guise” as an actual device users carry will begin to change.
"Let’s be honest.
"Actually, it’s not just managers that don’t listen – it’s also employees, husbands, wives, kids, students, teachers, and just about human being with two ears.
"Practicing mindfulness enables you to calm stress and soothe yourself.
"According to the American Psychological Association (APA), millennials experience more stress and are less able to manage it than any other generation.
"Follow these tips to approach resumes like a psychologist, so you don't sell yourself short.
"Imagine a workplace where people of all colors and races are able to climb every rung of the corporate ladder -- and where the lessons we learn about diversity at work actually transform the things we do, think and say outside the office.
"In her winning speech, [Ramona] Smith used a body-language technique she learned from a previous speaking champion: keeping her palms facing out toward the audience.
"Practicing "active listening" is a good way to improve your listening skills.
"Practicing "active listening" is a good way to improve your listening skills.
"Want to make sure everyone knows the critical role your team or group plays?
MIT career advisor Lily Zhang handpicked these talks for the insights they can give all job hunters.
In this talk at Google, Gina Barnett shares some essentials of using your body as an effective speaking instrument.
Nancy Duarte advises starting with the simplest tool imaginable, the humble sticky note.