Excellence in Business Communication, 11th Edition
Chapter 1. Achieving Success Through Business Communication
"Do you procrastinate?
Watch this tutorial to see how to create effective Prezi presentations.
"In this video, I talk about what helped me speak with an American accent and how I became fluent in English.
Professor Bob Bontempo explains how persuading and negotiating are complementary but distinctly different skill sets.
"The Zeigarnik effect can do something stunning when we scatter our attention and let our mind wander.
"When the pressure is on, why do we sometimes fail to live up to our potential?
Alice Boyes lays out the problem and the solution in an article at The Harvard Business Review blog.
"Businesses can only operate as effectively as they can communicate.
"Most of us begin our careers working through the ranks of people executing tasks -- early success comes from correctly completing work while focusing on quality, time and budget.
Everyone can be creative.
"Give your future self a break.
"Most of the time finding a new job is about who you know and your networking strategies.
"In the very first episode of Read Ink, I explain the difference between proofreading and editing, and how those two processes should be done individually for a stronger overall manuscript.
"[In August], cashierless store Zippin opened its doors to customers in San Francisco for the first time, beating Amazon Go to become the first cashierless store in the city.
"Speak from the heart (and not a script) in order to engage your audience.
Karin Hurt (photo, left) reports both the problems and the solutions.
"Without realizing it, we're fluent in the language of pictures, says illustrator Christoph Niemann.
"One of the biggest challenges you will face in business is handling conflict.
"When your mind is even slightly resisting a task, it will look for novel things to focus on.
"Your teams assume they're talking about the same thing--until they realize they're not.
"Employee emails contain valuable insights into company morale—and might even serve as an early-warning system for uncovering malfeasance.
"We celebrate bold entrepreneurs whose ingenuity led them to success, but what happens to those who fail?
"This manager has worked with remote team for 10 years, and has learned that in order for remote teams to be successful–you need to set them up to do so.
"This kind of discussion is all about degrees of certainty.