Excellence in Business Communication, 12th Edition
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"What follows are the 10 most common body language blunders that people make, and emotionally intelligent people are careful to avoid.
Shana Lebowitz reports.
"The first time someone meets you, it takes them about three seconds to determine whether they like you or want to do business with you in the future, said Jean Baur, a career coach and author of the book 'The Essential Job Interview Handbook.
According to Erica Dhawan (photo, left), "We need to rethink the way we approach meetings that promotes collaboration and facilitates a responsive and flexible environment.
Follow these tips to make sure your posts get noticed and get read.
"Emotions are what make us human, but sometimes, our most human side can lead us into pitfalls that could have been easily avoided had we kept our emotions in check.
"Is your company producing relevant, useful content?
"In order to have fewer, more purposeful meetings, we need a more robust vocabulary to describe them.
"When Patricia Fripp [photo, left] speaks, professional speakers and executives listen," says Henry DeVries, contributor at Forbes.
"Here are some of the most common universal, nonverbal expressions of nervousness that are pretty hard to control.
"Think about this the next time you're in an important meeting: During an average 30-minute conversation, over 800 nonverbal signals are sent.
"The real question may turn out to be whether you’re working for the wrong boss.
"What are the rules of data visualization, a practice that draws on research into cognitive theory, graphical perception, statistics and journalism?
"Dealing with frustrated and angry employees is a part of a small-business owner's responsibilities.
"4 tips for getting your colleagues' attention.
"While it can be difficult to break this habit, it isn’t impossible.
"Check out these 17 icebreakers that will help ease you into an engaging conversation with people you've never met before.
Laura McMullen shares the advice of Patrick Lencioni (photo, left).
"What Lord of the Rings can teach us about leading meetings that don't make you want to jump out the nearest window: .
Barbara Roche (photo, left) reports.
James A.
Chris Weller defines the "rule of three" and explains why it isn't what it is cracked up to be.
"We take listening for granted as a noble conversation skill.