Excellence in Business Communication, 12th Edition
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Have you ever had to talk out a decision in a big meeting?
"A French monk said to be "the world’s happiest man" because of his abnormal capacity for joy once told me that he doesn’t get stage fright because he has eradicated “mental toxins.
"If I asked you to tell me three immediate ways in which you could improve your trustworthiness — and these couldn’t be things that take a period of time like following through on what you say — you would probably list nonverbal concepts like speaking confidently and mirroring body language to develop rapport.
"I’ve posted a lot of research from experts on getting people to like you, being influential and having great conversations," says Eric Barker.
"In this intermediate Business English Pod lesson, we look at ways to give and ask for opinions.
"Honesty is the best policy — but if you don’t look like you’re telling the truth, it won’t matter that you actually are!" says Carol Kinsey Goman, Ph.
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"As a non-native speaker of English, you might often find yourself in situations like this: You’re sitting in a meeting or a teleconference, and some of the participants are native English speakers.
"Startups face tremendous pressure while competing with their bigger counterparts.
"So here you go, we present to you our latest infographic — Seven Shocking Stats & Trends about the Internet.
"The most important thing you should keep in mind is if anyone would want to share or recommend the specific post to their family and friends.
"Have you ever met someone whose personal story just blew you away?
"A Pentagon research team is studying the body language of Russian President Vladimir Putin and other foreign leaders to better predict their behaviour .
"Thirty years after the first wave of virtual reality, new startups are determined to take it mainstream.
"Everyday, each and every one of us interacts with the Cloud in some way.
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"The mobile revolution is changing the way retailers display and sell goods as well as where and how they interact with customers.
Jennifer Frost, with GrammarCheck.
"Audiences are often startled into silence when I ask them which workplace liars they are most grateful for.
"We need new rules on when you should text, when you should call, when you should email," writes Nicholas Carlson (photo, left).