Excellence in Business Communication, 12th Edition
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
According to Laura Cox (photo, left), "Augmented Reality (AR) dwelled quietly in the shadow of VR until earlier this year, when a certain app propelled it into the mainstream.
"Your business needs collaboration -- but not everyone's a team player.
"Cognitive diversity has been defined as differences in perspective or information processing styles.
"Maybe someone less qualified gets a promotion you worked hard to earn.
"What’s your point of view?
Authors Carmen Sanchez and David Dunning (photo, left) take on the idea of overconfidence by beginners.
"Selling yourself quickly and efficiently is key when you meet someone new.
"Bezos says that there are two kinds of critics, and that the key is always to 'look in a mirror and decide, are your critics right?
"Digital creator Dylan Marron has racked up millions of views for projects like "Every Single Word" and "Sitting in Bathrooms With Trans People" -- but he's found that the flip side of success online is internet hate.
Shana Lebowitz has the details.
"As Guy Kawasaki says, don’t be afraid of the crow’s feet.
"Slights with a smile.
Khyati Bhatt tackles the topic at SimplyBodyTalk.
"Here’s the skinny: individuals who are passive aggressive are hostile, but in a thinly disguised manner.
"We get stronger, not weaker, by engaging with ideas and people we disagree with, says Zachary R.
"Are you a giver or a taker?
"Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.
Take a look at the infographic.
"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased.
"You may feel you can successfully engage listeners with the critical substance of your message.
"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment.
"Do you ever find yourself in a conversation you don’t want to be having?
"If you work in an office, you probably spend more time with your colleagues than you do with even your closest friends — and the quality of those relationships can mean the difference between a joyful workday and a minefield of stress and conflict.