Excellence in Business Communication, 10th Edition
Chapter 8. Writing Routine and Positive Messages
"Video is the marketing juggernaut that continues to grow year over year.
"My clients often tell me that one of the difficulties they encounter when conducting business internationally is that they don’t know how to quickly build trust.
"In a country as vast as the United States, you're hardly ever going to find a consensus on how to say something.
"Over the coming year, what will be the most important developments in disruptive technology?
According to Helen Rothberg (photo, left), "Over the past 25 years, I've coached a mix of executives in for profit and not-for-profit companies like Kellogg's, Monsanto, SoCalGas, Newark City Government, The United Way, IBM, and AT&T.
"James Altucher (photo, left) shares the four words that guide his life and work as an entrepreneur, writer and father.
"First and foremost, students must be aware that in mobile communications, brevity reigns.
"In short, there’s a lot of variables that can affect what makes for a good presentation.
"How well a message is communicated is as important as the message itself.
"Business Insider has interviewed numerous successful people about their career experiences and insight.
"We set out to find the most common languages — besides English — spoken at home in every state, based on the US Census Bureau's 2012-2016 American Community Survey estimates.
"Body language: It's one of the most subtle, yet important things to master at work.
"Most leaders (the less than great ones) can become afraid of learning their employees’ true feelings towards the company and its overall structure.
"Find out why the smartphone will be crucial for retailers in 2018 and beyond with the first part of a brand new slide deck from BI Intelligence called The Future of Retail 2018.
"This is an interesting tactic from the retailer, and one that makes a lot of sense from a behavioral perspective.
"What negotiators don’t do, but should, says [Douglas] Stone [photo, left], is mentally prepare by reviewing five fundamental elements of a negotiation.
According to Rachel Gillett and Áine Cain (photo, left), "Nobody's perfect.
"Veteran financier Ray Dalio [photo, left] has been in every kind of meeting: the good, the bad and the ugly.
"When I am asked to explain how my five-step CLEAR method can be helpful to a client in a single sentence, this is what I say: it is a way to build bridges, instead of walls, when communicating across cultures.
Alex Durand (photo, left) is the Ask a Credible Career Coach columnist at TheMuse.
"Some of the latest research has been published in a new book out called, Engaged: The Neuroscience Behind Creating Productive People in Successful Organizations.
Curtis Newbold presents an infographic on the topic.