Excellence in Business Communication, 10th Edition
Chapter 8. Writing Routine and Positive Messages
"Does body language help a TED Talk go viral?
"Good founders learn how to be charismatic, confident, and persuasive.
"Better yet, as your team members develop this skill, they’ll interact better with customers, clients, and key stakeholders," says Joe Neely (photo, left).
"Here, however, I’m going to focus on one of the key causal factors for ‘difficulties’ in the meeting room: different personality types.
"Consider these three ways to show gratitude to co-workers who make your life easier.
"To become more emotionally intelligent, you must recognize your negative emotional reactions and then take deliberate steps to uncover what is hidden behind your feelings.
"There are a host of ways you can go wrong when writing business and networking emails, from horrible subject lines to forgetting to include attachments.
"There are a host of ways you can go wrong when writing business and networking emails, from horrible subject lines to forgetting to include attachments.
"If you've reached the stage of your job search where you're sending thank-you notes, you're almost at the finish line—but don't get complacent.
"The longer you talk after asking a question, the weaker it becomes.
"It is so easy for messages to get lost in translation.
"In short: If you want your sparring partner to see you as an an intellect of rational logic and sophistication — qualities that can hopefully persuade them to believe your wild opinion — try saying it out loud to them," writes Monica Torres (photo, left) in a piece at TheLadders.
Jane Burnett (photo, left) at Ladders.
"It's not just what you say; it's how you say it that matters.
"Meetings are an essential part of the life of every organization and your ability to run effective meetings with your management skills is a critical part of your success in meeting management.
"Every unsuccessful attempt can help you gain indispensable experience and mistakes can even be more valuable than achievements.
"Do you experience confusing or disappointing miscommunications?
Check out the infographic on the topic.
"Now, I’ve never found a senior manager who says that communications are not important; so why do organizational communications continue to break down despite all of the investment and generally good intentions?
"If a person takes the time to express their heart-felt appreciation for something we have done, it boosts our spirit, passion, and purpose.
"Tolstoy famously wrote, “Happy families are all alike; every unhappy family is unhappy in its own way.
"You know you’re on the wrong career path, but can’t pull yourself away.
"A four-hour mental health training program for managers could yield fewer employee sick days and a roughly 10-to-1 return on investment, a study in Australia suggests.