Excellence in Business Communication, 11th Edition
Chapter 1. Achieving Success Through Business Communication
"Multi-tasking makes you less productive - and can contribute to stress and burnout.
Only One Business Communication Textbook Covers Artificial Intelligence and Intelligent Technologies
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"Why is it SO HARD to understand native speakers?
"Do you like curly fries?
"Available talent is scarce these days.
"Get more done by understanding which of your tasks depend on which others, and sequence them to take the least amount of time.
"Sometimes it's hard to know what statistics are worthy of trust.
"In this American English Pronunciation quick tip lesson you'll learn all about an easier way to say these tricky consonant combinations.
"In a talk that's part history lesson, part love letter to graphics, information designer Tommy McCall traces the centuries-long evolution of charts and diagrams -- and shows how complex data can be sculpted into beautiful shapes.
"They say you teach what you most need to learn.
"Learn to spot these subtle signs to avoid the heartaches and headaches of sudden employee exits.
"Are you a perfectionist?
"Why do so many companies make bad decisions, even with access to unprecedented amounts of data?
"Do you feel exhausted after speaking in English?
This methodical approach to receiving criticism helps unbundle the emotional side of criticism from the helpful side.
See why having an emotional stake in a question can lead you to flawed reasoning.
Radio interviewer Celeste Headlee, who listens to people for a living, shares her advice for having better conversations.
This humorous video illustrates how communication efforts break down and how to avoid common problems
"The need for respect is intertwined with many basic human needs, but doesn’t receive…well, the respect that it deserves when it comes to workplace performance.
"What can we learn about American intonation and sounding natural in English from analyzing a conversation between Google assistant (yes, I'm talking about a robot) and a real person?
"The key to more natural English rhythm is understanding what is emphasized and what falls into the background.
"Many professionals will probably recognize this situation: You go to a meeting or an event and, assuming that everyone there already knows you, or that you're playing a minor role, you introduce yourself with your first name — or not at all.
"The key to more natural English rhythm is understanding what is emphasized and what falls into the background.
"In this American English pronunciation lesson you will learn all about the pronunciation of L at the beginning of words and syllables (the Light L sound) and you will learn how to distinguish L vs R.
"Most of us manage our time the same ways: by writing to-do lists and prioritizing the items on those lists.