Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
The 1000-plus pages of advice in the Chicago Manual of Style for citations and other writing and formatting questions can be overwhelming, but the editors are here to help.
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The Emergent website at Columbia University tracks and evaluates rumors spreading online.
Follow these tips to get the most from LinkedIn, including the most appropriate and effective ways to ask for recommendations.
ClickSoftware’s blog discusses a range of topics on mobile business communication.
Whether you’re starting your first document or using Word’s advanced capabilities, this site can help.
"The staggering rate of store closures that has rocked the retail industry over the past couple of years is expected to continue in 2019, with roughly the same level of closures expected this year.
"Forget your own desires, and lead with the value you can provide.
"In honor of all the artists and designers making amazing data visualizations around the world, here is a collection of the best data visualizations of 2018.
These articles, case studies, and definitions can help negotiators learn the basics and fine-tune their skills.
For more than 20 years, Fortune magazine has been ranking the best 100 companies to work for in the United States.
The Electronic Frontier Foundation offers a free Legal Guide for Bloggers.
Automated bots are taking over routine communication tasks in many companies; here are some of the best.
"Hit refresh to lock eyes with another imaginary stranger.
"Hit refresh to lock eyes with another imaginary stranger.
"Customer service isn’t simply an expensive, time-consuming obligation.
"The minutes of a meeting, or simply “minutes,” is an instant written record of a meeting or hearing.
"But the struggle doesn't end with finding available warehouse space.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
View the sample reports at examples.
"Losing clients can be a nightmare.
"Every small business owner wants repeat business.
Rachel Premack spends the day riding with Miguel Santiago.
From an introduction to job-search strategies to details on résumé writing, you’ll find advice from career counseling professionals.