Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
From ConsumerReports.
"Focusing on federal truth-in-advertising standards, this A-to-Z primer is an essential resource for businesses of any size.
Lynn Gaertner-Johnston (photo, left) explains how to handle a disappointing or frustrating email.
Andy Jacobi, Co-Founder of Untamed Sandwiches, reports.
Micah Solomon (photo, left), contributor at Forbes.
"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek.
"Want to feel good about your own company's "end result"?
Check out our gallery at Pinterest.
Aja Frost and TheMuse.
"Amit Agarwal is the founder of Digital Inspiration, a popular tech & how-to website since 2004.
"Educators are often admonished to design work that 'leaves the classroom.
"There are many different ways of telling a story, but everything starts with an idea.
"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them.
Created by Bovee and Thill, the authors of the best-selling college textbooks in business communication for more than 25 years, and the ONLY authors who explain and illustrate in every chapter in their textbooks how mobile is revolutionizing business communication.
"If you’re a blogger, content writer, journalist, or novel writer, here are 10 FREE online tools that I recommend you to use to make your writing life a whole lot easier: .
Sig Ueland presents the tools at PracticalEcommerce.
"B-school students can’t get enough of big data.
7-33: Britax has apparently removed the detailed information about side-impact crashes from its website.
The free ebook and a pair of PowerPoint templates will help you make more-effective slide-document hybrids.
10-31: USA Hockey
9-34: Whole Foods Market
9-39: USA Water Polo
9-42: Curves
8-32: JetBlue Twitter account
8-33: Lee Valley Tools
8-39: Yelp