Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
"Location specialist xAd reports a $250 million revenue run rate.
"It’s not just the application, interview and hiring that brings you the best people.
"Check out the Retail Across America in photos slideshow, watch the video stories from each state and find out where we're headed next.
"Amid fundamental shifts in the retail and consumer landscape, consumer-goods manufacturers must rethink the way they manage key accounts.
Here is an HBR.
"Instead of privately contacting businesses, consumers are turning to Twitter to voice their issues publicly.
"It's no secret that bad customers service drives consumers nuts.
"Maple, a David Chang-backed restaurant in New York City, doesn’t have any tables, cash registers, or waiters.
"So here's what I want you to do: Challenge yourself to learn something new every day.
"One of Amazon's largest fulfillment centers is in Phoenix, Arizona.
"Pinpointing your customers’ needs better may lead to better sales—but you’ve got to do some legwork first.
Chris Lake (photo, left) offers his advice at SearchEngineWatch.
Paco Underhill (photo, left) reports on the topic of "more vs.
"Think it’s easy to leverage social media to provide customer service to customers?
Excerpted from the book Netiquette by Virginia Shea.
"Today’s students and career-changers have access to more career planning information than ever before.
"Here are some tips on how you can communicate more effectively with people at work, be they customers, co-workers, subordinates, or superiors.
Check out these examples of e-portfolios presented by Auburn University.
From brief reviews to online videos, see how content from consumers is reshaping contemporary marketing.
The Data-Driven Marketing Institute is a strong advocate for database marketing techniques.
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Chain Store Age tracks the latest ideas in retailing formats.
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