Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
These articles, case studies, and definitions can help negotiators learn the basics and fine-tune their skills.
For more than 20 years, Fortune magazine has been ranking the best 100 companies to work for in the United States.
The Electronic Frontier Foundation offers a free Legal Guide for Bloggers.
Automated bots are taking over routine communication tasks in many companies; here are some of the best.
"Hit refresh to lock eyes with another imaginary stranger.
"Hit refresh to lock eyes with another imaginary stranger.
"Customer service isn’t simply an expensive, time-consuming obligation.
"The minutes of a meeting, or simply “minutes,” is an instant written record of a meeting or hearing.
"But the struggle doesn't end with finding available warehouse space.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
View the sample reports at examples.
"Losing clients can be a nightmare.
"Every small business owner wants repeat business.
Rachel Premack spends the day riding with Miguel Santiago.
From an introduction to job-search strategies to details on résumé writing, you’ll find advice from career counseling professionals.
These online tools (many are free) offer a variety of ways to create infographics.
Robert Wynne (photo, left) explains.
The Pew Research Center is one of the most respected research organizations in the world; learn how they try to get it right.
The 1000-plus pages of advice in the Chicago Manual of Style for citations and other writing and formatting questions can be overwhelming, but the editors are here to help.
The FTC’s Business Center has helpful guidance on applying federal marketing regulations in a wide variety of specific situations.
"Research needs and requirements vary with each assignment, project or paper.
A handy reference tool web landing page from North Carolina State University.
From refining your goals to measuring your success, here’s how to get started.
The original resource is no longer available, but this article offers 12 tips for successful business blogging.