Excellence in Business Communication, 10th Edition
Chapter 8. Writing Routine and Positive Messages
Josh Dzieza reports on how "the rating game" has changed things.
Jessica Silver-Greenberg and Michael Corkery report at NYTimes.
"Latin America is destined to emerge as one of the most important regions in the global market for mobile telephony, according to the latest studies published in the sector.
According to Bob Egan (photo, left), "Thirty-nine percent of employees say that a foundation of trust between them and their employers still isn’t there when it comes to mobile.
"In the past four years, data has become a bigger and bigger part of my own presentations, since I frequently speak about data-driven projects like the new rules for the collaborative economy, and what social media analytics can’t tell you about your customers.
"When people talk about “the next big thing,” they’re never thinking big enough.
"Every business professional and entrepreneur believes they are good communicators, but how do they know?
"To help you get into your interviewer’s head and learn what they want to see in a candidate, we rounded up a list of science-backed strategies to make yourself seem more likable, competent, and ultimately hirable.
"To save you keystrokes, here’s the run-down on some of the most common problem words: .
"When you receive almost 150 work emails every day, your inbox can quickly become the bane of your existence," writes Rachel Gillett, a careers reporter at BusinessInsider.
"When Patricia Fripp [photo, left] speaks, professional speakers and executives listen," says Henry DeVries, contributor at Forbes.
"There are times Dan Price feels as if he stumbled into the middle of the street with a flag and found himself at the head of a parade.
Natalie Sportelli (photo, left) reports.
According to Zalmi Duchman (photo, left), ".
"Everyone today realizes the importance of digital technology and social media.
"Wondering what it takes to be inclusive of employees with disabilities?
According to Boris Ewenstein (photo, left), Wesley Smith, and Ashvin Sologar, "Change management as it is traditionally applied is outdated.
"New workplace technology is allowing white-collar jobs to be tracked, tweaked and managed using an increasingly wide range of tools to monitor workers’ efforts.
"How many times per week do you find yourself talking about topics you have no interest in or have already discussed a million times—just for something to say?
"Here are some of the most common universal, nonverbal expressions of nervousness that are pretty hard to control.
"Twitter can be an excellent resource for your job search, introducing you to new people, organizations, ideas, and, of course, jobs.
"Think about this the next time you're in an important meeting: During an average 30-minute conversation, over 800 nonverbal signals are sent.
According to Joel Goldstein, "Networking is vital to success in the business world, but it can be challenging for people who are not used to the uncomfortable task of making small talk with strangers.
"We say: The days of cookie cutter cover letter intros are long gone.
"Half a dozen readers specifically asked about a LinkedIn “mistake” of another kind, which is well-represented by this email: .