Excellence in Business Communication, 10th Edition
Chapter 8. Writing Routine and Positive Messages
"If you're going to get anything done in business, you need people to respect you.
Christine Comaford (photo, left) discusses the topic.
"There’s nothing more irritating to a pedant’s ear than someone saying “mischievious” instead of “mischievous,” and nothing more embarrassing than realizing you’ve been pronouncing the word mischievous with an extra i for your whole life.
Jennifer Frost presents an infographic on the topic.
"An annual report by The Open University said the current key challenge for education specialists is to engage thousands of learners in productive discussions while learning in a collaborative, online environment.
"The solution to the age-old problem of understanding others may be as simple as taking the time to improve your active listening skills.
"A Salem College faculty member last semester took an uncompromising approach to curbing syllabus and inbox bloat: Why not ban most student emails?
"For the online retailer’s call center employees, more caller demand means more pay.
"A friend of mine received an invitation to interview at a company.
Deborah Schoeberlein (photo, left) reports.
Gene Marbach looks at the communications lessons one can gain from studying Abraham Lincoln.
"All it takes is a single tweet or text for some people to reveal their poor grasp of the English language.
First Round Review reports on the work of IDEO and their Project Lead, Nicole Kahn (photo, left).
"Below are ten common North American gestures that can cause offense abroad.
"We asked a few of our more active “twitterati” Milken Educators for their thoughts, then added a handy resource guide to get you on your way.
Lisa Vaas, contributor at TheLadders.
"Not only does philosophy teach us how to live well and become better humans, but it can also aid in overcoming life’s trials and tribulations," writes Paul Jun in a piece at 99U.
"It's important to remember that every interview is a two-way street.
Beth Monaghan weighs in.
"Business leaders and entrepreneurs with superb people skills have a competitive edge over others.
"Here are six ways your supersmart competitors are working to gain advantage over you.
"Want to make a better first impression and engender positive feelings that last a long time?
"What does it take to avoid alienating the very people with whom we’re hoping to connect?
"You can find a lot of advice out there on how to give a big speech in front of a big audience — but how often do most of us do that?