Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"The way I think about personal development and designing the life I want to live is very similar to the way I think about investing," writes Nicholas Cole (photo, left) of Inc.
"The way those you work with perceive you is really important.
"Feigning it on a regular basis can really just make things worse by highlighting the fact that you don’t feel confident in the first place, forcing you to over-compensate to mask insecurities, and struggling to keep up the act.
"The human brain is hardwired to judge.
"According to Lillian Glass, a body-language expert and author of The Body Language Advantage, strong eye contact is the single greatest indicator of confidence.
"Read on to find out how to develop better relationships faster.
"I have been an executive with major corporations, including PepsiCo, Shell, and BBC Worldwide, as well as a change consultant.
"No approach or technique can guarantee persuasion success, but there are ways to determine if you are, indeed, made to persuade," writes Mark Rodgers (photo, left) at his blog - PersuasionMatters.
"Only the prepared can look authentic.
"From the moment two people meet, they're sizing each other up.
"Body language provides an amazing amount of information on what other people are thinking if you know what to look for.
"You don't have to be born with the power of persuasion.
"Wondering how to build your self-confidence?
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"On some level, most of us want to be liked.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Let's start with why you shouldn't feel guilty about saying no.
"Research offers a few clues about the most effective way to say 'I'm sorry.
"We all know a few people — probably just a few, actually — who win over everyone they meet.
"So here's what I want you to do: Challenge yourself to learn something new every day.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
Excerpted from the book Netiquette by Virginia Shea.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.
"Given their social and outgoing natures, extroverts have never had much trouble gaining acceptance in the business world.