Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Have you ever been given feedback that you are too direct, brutally blunt, brusque, or abrupt?
"When it comes to video editing, you may be wondering what’s the best tool to use.
"Dave Isay [photo, left] opened the first StoryCorps booth in New York’s Grand Central Terminal in 2003 with the intention of creating a quiet place where a person could honor someone who mattered to them by listening to their story.
"In our louder and louder world, says sound expert Julian Treasure, "We are losing our listening.
"In this soaring demonstration, deaf percussionist Evelyn Glennie illustrates how listening to music involves much more than simply letting sound waves hit your eardrums.
"Hear what Americans have to say about their jobs.
Marcel Schwantes has the questions.
"If you're tired of standing in front of your audience and shuffling through slides, you're definitely not alone.
According to Christina DesMarais (photo, left), "Anywhere from a third to half of the population fits the definition of being introverted, meaning these people are at their best in quieter environments compared with the extroverts who do well with a lot of stimulation.
"In Strategic Communication class, 4 MBA students share information and techniques on gender related communication barriers.
"I recently wrote an article about five mistakes people with depression make.
"Branson Centre entrepreneur Yanique Grant explores the relationship between language, culture and business success.
"Psychologist Susan David [photo, left] shares how the way we deal with our emotions shapes everything that matters: our actions, careers, relationships, health and happiness.
These articles will take you through the process of creating and using documents.
This resource is no longer available, but here is a helpful website on the related topic of influence marketing.
"In a job interview, every little thing matters — from your ability to make eye contact to the color of your suit.
"Communicating with others is an essential skill in business dealings, family affairs, and romantic relationships.
"If you were asked to describe the characteristics of a great leader, you’d probably include things like visionary or strategic thinking, the ability to inspire and motivate others, passion and drive to achieve.
Shana Lebowitz (photo, left) has the details.
Presented by Polina Marinova (photo, left) at Fortune.
"Body language: It's one of the most subtle, yet important things to master at work.
"Chronically-negative people can slow down your momentum and sabotage real success.
"I’ve spent much of the last decade studying (and having) conversations and teaching people how to understand their own exchanges.
"When one person asks another a question, it takes an average of 200 milliseconds for them to respond.