Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"How much does the pace of speech matter in diplomatic speaking?
"Now, as much as I hate to see people bicker like elementary schoolers on the playground, I realize that fighting on Facebook is inevitable for some.
Mignon Fogarty (photo, left) explains.
"Below, we've rounded up 18 of the most useful scientific insights into the significance of body language, pulled from Psychology Today, research journals, and a few awesome books.
Check out this video by J.
"The image you choose to portray to others is a big reflection of your true self, but the opposite effect can also be achieved.
"Some tricks, like remembering to smile, are easy to implement in your everyday life.
"It sounds simple, but making sure your company has more money coming in than going out is one of the most important tasks of running and growing a business.
"Your posture, tone of voice, and even your diet may play a part in getting your message across.
According to Travis Bradberry (photo, left), "Self-awareness is a critical skill in the workplace.
"Each year, one in seven large corporations commits fraud.
"Our culture is obsessed with happiness, but what if there's a more fulfilling path?
"I like to ask questions and listen.
"Learn to communicate your needs with more firmness and less fear.
"Americans are notorious for using filler words.
Vanessa Van Edwards (photo, left) presents her tips in a video and article.
"Jeff Reynar is a director of engineering and New York site lead at Facebook.
Richard Felloni presents the winner of the 2017 Toastmaster's World Champion of Public Speaking.
"I first learned about the idea of an assertiveness formula many years ago, reading the book People Skills, by Robert Bolton.
"Department stores have you all figured out, here are some of the tactics they use to get you to part with more cash.
According to Cheryl Conner (photo, left), "When it comes to high impact communication it is hard to surpass the power of TED.
Áine Cain (photo, left) discusses what PwC talent acquisition lead Rod Adams looks for during the hiring process.
"It’s a challenge to work with people — peers, junior colleagues, or even bosses — who just don’t listen.

Travis Bradberry (photo, left) writes on the subject at LinkedIn.