Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"I’ve spent much of the last decade studying (and having) conversations and teaching people how to understand their own exchanges.
"When one person asks another a question, it takes an average of 200 milliseconds for them to respond.
"Do you sometimes have your most creative ideas while folding laundry, washing dishes or doing nothing in particular?
"Artist Kate Hartman uses wearable electronics to explore how we communicate, with ourselves and with the world.
"Does body language help a TED Talk go viral?
"Good founders learn how to be charismatic, confident, and persuasive.
"Better yet, as your team members develop this skill, they’ll interact better with customers, clients, and key stakeholders," says Joe Neely (photo, left).
"Consider these three ways to show gratitude to co-workers who make your life easier.
"Over the years, I’ve identified a set of common emotional drivers that suck the power out of communication.
"Being the new person is never easy.
"Do you experience confusing or disappointing miscommunications?
"If a person takes the time to express their heart-felt appreciation for something we have done, it boosts our spirit, passion, and purpose.
"If you’ve got a presentation to give at work or school — or are perhaps getting ready to speak at a TEDx event?
"From the "I have a dream" speech to Steve Jobs' iPhone launch, many great talks have a common structure that helps their message resonate with listeners.
"Talks on the importance of listening, and how to do it much better.
"Nonverbal communication plays a significant role in our lives, as it can improve a person’s ability to relate, engage, and establish meaningful interactions in everyday life.
"Being a good listener is one of the most important skills you can master if you want to advance your career and build meaningful relationships.
"These talks reveal that some things are more within your grasp than you may think, especially if you ask.
"TED Talks for when you want to get up and act -- now.
"Career analyst Dan Pink [photo, left] examines the puzzle of motivation, starting with a fact that social scientists know but most managers don't: Traditional rewards aren't always as effective as we think.
"Once equipped with the terms, it can be easier to see manipulative people for who they really are, and you can gain the strength to walk away.
"Once equipped with the terms, it can be easier to see manipulative people for who they really are, and you can gain the strength to walk away.
Alyse Kalish (photo, left) has some good advice.
"A position could be an opinion, an idea, or a plan.
"It goes without saying that my new book, Reply All…And Other Ways to Tank Your Career was inspired by email faux pas.