Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"In his book "The Virgin Way," Richard Branson reveals that he loathes speaking in public.
Nick Morgan (photo, left) reports.
"It’s our job to transform our organizations so we are ready for the future … and there’s really no way to transform without persuading.
"Wharton management professor Nancy Rothbard (photo, left) says that if we are meeting more often than ever, it may be because we are now so busy we have to schedule time to simply think.
"Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are.
"Meeting new people can be awkward.
"Humans are notoriously poor lie detectors.
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.
"Carpenters work with wood.
"Your body language speaks volumes about your mood and attitude.
"'I think a lot of people face this problem at work," says [Lynn] Taylor.
Check out this Business Insider video produced by Alex Kuzoian with original reporting by Drake Baer.
Learn from Michael Simmons's mistake.
"Copying someone on an email can be helpful or work against you.
"The purpose of sound bites is simple — help people remember what you said and why you said it.
"Amazon says it has boosted efficiency - and given workers' legs a break - by deploying more than 15,000 wheeled robots to crisscross the floors of its biggest warehouses and deliver stacks of products to employees.
"Video marketing is exploding in popularity, and with good reason: According to a report from Vidyard, more than 70% of marketers say that video produces conversions better than any other type of content.
According to Grant Cardone (photo, left), "The Internet connects everyone on this planet instantaneously.
Ronnie Ann, Founder of WorkCoachCafe.
"But what's the best way to build rapport and create trust?
"Meeting sabotage artists seem to have attended the same training academy.