Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Clive Schlee, CEO of Pret a Manger, keeps team members engaged by publicly thanking them at an annual dinner.
Check out this video on the topic presented by Julia Kirby, Harvard Business Review editor-at-large.
"Wharton marketing professor Michael Platt wants to get inside your head.
"Raymond Sheen, president of Product and Process Innovation, Inc.
"John Beshears and Francesca Gino of Harvard Business School offer a five-step process for mitigating the effects of cognitive biases and low motivation on decision making.
"TED Talks are fun and interesting.
"The four questions you need to solve different types of problems.
"Dealing with frustrated and angry employees is a part of a small-business owner's responsibilities.
"4 tips for getting your colleagues' attention.
"'You’ve told me about your strengths—now, can you share what you consider to be your biggest weakness?
"While it can be difficult to break this habit, it isn’t impossible.
"Staring at screens right before sleep turns out to be a lot worse than previously thought.
"Check out these 17 icebreakers that will help ease you into an engaging conversation with people you've never met before.
Laura McMullen shares the advice of Patrick Lencioni (photo, left).
"What Lord of the Rings can teach us about leading meetings that don't make you want to jump out the nearest window: .
Barbara Roche (photo, left) reports.
Chris Weller defines the "rule of three" and explains why it isn't what it is cracked up to be.
"We take listening for granted as a noble conversation skill.
Shana Lebowitz (photo, left) has the details.
"We've all been in those situations where we've forgotten someone's name," writes Steven Benna at BusinessInsider.
"We’ve heard it a million times before: '90% of communication is nonverbal.