Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Think about this the next time you're in an important meeting: During an average 30-minute conversation, over 800 nonverbal signals are sent.
"The real question may turn out to be whether you’re working for the wrong boss.
"What are the rules of data visualization, a practice that draws on research into cognitive theory, graphical perception, statistics and journalism?
"While it can be difficult to break this habit, it isn’t impossible.
"Check out these 17 icebreakers that will help ease you into an engaging conversation with people you've never met before.
Barbara Roche (photo, left) reports.
"We take listening for granted as a noble conversation skill.
Shana Lebowitz (photo, left) has the details.
"We've all been in those situations where we've forgotten someone's name," writes Steven Benna at BusinessInsider.
"We’ve heard it a million times before: '90% of communication is nonverbal.
Indi Young reports.
Carol Morgan asks, ".
Nick Morgan (photo, left) reports.
See the infographic.
"Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are.
"Meeting new people can be awkward.
"Humans are notoriously poor lie detectors.
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.
"Carpenters work with wood.
Staples presents 7 reasons why you should be using email in your marketing.
"Follow these steps to land your dream job: .
"Your body language speaks volumes about your mood and attitude.
"Even your best ideas mean nothing if no one listens to you.