Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Ever get an uncomfortable feeling in your stomach during a job interview?
"Career-building isn't about the chase; it's an ultra-marathon, not a sprint.
"To deal with toxic people effectively, you need an approach that enables you, across the board, to control what you can and eliminate what you can’t.
"Don't avoid confrontation.
"Check out how your place in the high school ecosystem is likely affecting you today.
"Most people show at least three.
"Having a cluttered desk or inappropriate items in your workspace could be making a bad impression on your colleagues or employers.
"Actually, it’s not just managers that don’t listen – it’s also employees, husbands, wives, kids, students, teachers, and just about human being with two ears.
"Employers will look for you to demonstrate listening skills during job interviews.
"Practicing "active listening" is a good way to improve your listening skills.
"Practicing "active listening" is a good way to improve your listening skills.
"As entrepreneurs, business owners and leaders, self-awareness is essential to your success.
"In today's high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another.
"No matter how much we try to work with others and get along, the time comes when we can’t agree.
"Many of us have had to battle the specter of arrogance at one time or another.
"Personality type tests are hugely popular, though if you ask working psychologists, they’ll tell you the results are little better than astrological signs.
"Be genuine.
"Maybe someone told you that you need to be more succinct when you speak.
"You may wonder if anyone will even notice if you don't demonstrate professional behavior at work.
"Author Vanessa Edwards and her team watched thousands of hours of TED Talks and noticed something surprising: The least popular TED Talkers used an average of 272 hand gestures during their 18-minute presentations, while the most popular used an average of 465 hand gestures in the same amount of time.
"Advice from 7 TED speakers on creating better connections.
"On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
"It’s time to use your introversion to your advantage instead of trying to change it.
"Did you know that someone can tell how extroverted you are based on your face?
"Maybe someone less qualified gets a promotion you worked hard to earn.