Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Japan is known for its complex rules for social behavior.
Check out this Business Insider video produced by Alex Kuzoian with original reporting by Drake Baer.
Learn from Michael Simmons's mistake.
"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek.
"But what's the best way to build rapport and create trust?
"But, as you may have noticed, a lot of people are trying to tell stories these days.
"Napoleon Hill, author of the best-selling 1937 book "Think and Grow Rich," explored the habits of the most likable people in his essay "Develop A Pleasing Personality," which was included in the book The Science of Success.
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
"New research by Dr.
"It was the kind of email that makes your shoulders clench up tight, right by your ears," begins Alexandra Franzen (photo, left) in a piece at TheMuse.
"This infographic provides step-by-step interview tips for both the interviewee and the interviewer.
"You work with them, you live with them, heck, in many cases you love them, but the people closest to us can still cause a lot of problems," writes Eric Barker, owner of Barking Up the Wrong Tree.
"How often do you have a conversation with your team that consists of something other than what’s being done, what needs to get done, and what they didn’t do?
"I spent the past month doing something most people dread: networking," says Rachel Gillett (photo, left).
"Columbia Business School research highlights the disconnect between peoples’ own views and their counterparts’ views of their assertiveness—and the impact it can have on negotiations.
Ashley Fidel (photo, left) has some new opening lines for networkers to consider.
"Luckily, there are signs we can look for when trying to detect a lie.
"You don't have to play by the old rules: This is the digital age.
Here is an infographic created by learningpool and featured at elearninginfographics.
"See the fascinatingly morbid graphic below from Who Is Hosting This?
"It's natural to want to be liked.
"It turns out that using body language to determine whether somebody is lying is really quite hard.