Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"A Pentagon research team is studying the body language of Russian President Vladimir Putin and other foreign leaders to better predict their behaviour .
"Everyday, each and every one of us interacts with the Cloud in some way.
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Jennifer Frost, with GrammarCheck.
"Audiences are often startled into silence when I ask them which workplace liars they are most grateful for.
Randy Krum features an infographic on the topic.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
Work4Labs has created an infographic named "Mobile Recruiting by the (Surprising) Numbers.
"While there are numerous studies that relate good posture to health, I know that posture is also crucial to performance and career success.
"Here are 7 things you should never say to someone: .
"It is our responsibility to engage our colleagues in a nourishing and productive conversation," states Lianne Martha Laroya (photo, left).
"We create buffers all around us to avoid the pain of failure and rejection, and don’t seem to realise that we’re doing it.
"My grandfather lived in a nursing home during the last several years of his life.
Allison Renner (photo, left) presents "ten easy tips [that] will help you talk with a stranger comfortably.
"Let’s take a look at the top social media brands as if it was a game of SNAKES and LADDERS.
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
"SMS remains the most useful engagement tool on mobile, followed by QR codes, two-way SMS and push notifications according to this new infographic.
"We’ve all seen it.
"Have you ever taken on additional responsibilities when your schedule was already fully booked?
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More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
"We usually look for nervousness as one of the signs of lying.