Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"SMS remains the most useful engagement tool on mobile, followed by QR codes, two-way SMS and push notifications according to this new infographic.
"We’ve all seen it.
"Have you ever taken on additional responsibilities when your schedule was already fully booked?
View original content
More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
"We usually look for nervousness as one of the signs of lying.
"So we’re taking a stand here," begins Terry Heick, director at TeachThought.
Melanie Pinola (photo, left) writes on the topic of HSPs (Highly Sensitive Persons).
"It’s pretty obvious that what you say in a presentation matters more than the way you say it.
Vivian Giang covers the topic of what you should do when you are sick and faced with the need to shake someone's hand.
"I’ve posted a great deal on working with difficult people and how to make people like you," says Eric Barker (photo, left).
The amazing world of Coca-Cola via an infographic.
The Money Chart from Randall Munroe’s webcomic xkcd.
Most people will judge you within the first second of meeting you and their opinion will most likely never change.
Like "jumbo shrimp" or "amicable divorce" the phrase "conflict resolution" is an oxymoron.
“The people who are the hardest to love are the ones who need it the most.
I’m going to do a series of blogs on body language – quick takes.
We often assume that as people rise up the career ladder they become more skilled and more confident, but many successful people still encounter the 'fear factor' when dealing with more senior people.
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
According to Steve Tobak (photo, left), "Physical body language isn’t the only way to read people’s emotional state.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
You have no doubt heard the proverb—Actions speak louder than words.