Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"It’s a challenge to work with people — peers, junior colleagues, or even bosses — who just don’t listen.

Travis Bradberry (photo, left) writes on the subject at LinkedIn.
"Heidi Grant Halvorson, author of No One Understands You and What to Do About It, explains why we're often misunderstood and how to fix that.
"Why do people tell lies in the workplace?
In this video Tony Robbins discusses the topic of rapport.
"Here’s the point.
"In this article, you will learn everything about the left brain vs.
"It's easier to be an annoying conversationalist than it is to be a skilled one," says Shana Lebowitz (photo, left).
"Pamela Meyer, the author of Liespotting: Proven Techniques to Detect Deception, gave one of the most popular TED talks ever recorded back in 2011," reports Ariel Schwartz in an article at BusinessInsider.
"'Shark Tank' investor Barbara Corcoran has met a lot of people in business.
Laura Forer reports over at MarketingProf.
"Designing an infographic is not the same as designing a website, flier, brochure, etc.
"Designing an infographic is not the same as designing a website, flier, brochure, etc.
"When I was doing research for my book Captivate, I wanted to discover why and how people make strong judgements about strangers they’ve just met.
"This presentation will show the truths and lies of body language deception.
Shana Lebowitz (photo, left) reports from BusinessInsider.
"Do you ever find yourself in awkward social situations?
"In my line of work — first as a correspondent and host with top television networks and today as a professional speaker — it's critical to be able to connect with anyone and everyone," says Antonio Neves (photo, left) in an article at Inc.
Jacs Henderson presents an infographic of eight social media mistakes.
"To highlight some of the most overused buzzwords, we created this visual with 25 of the most overused buzzwords and how much their use has increased in print over the past 30 years.
"Our unconscious behaviors have a language of their own, and their words aren't always kind.
Eric Barker, of Barking Up the Wrong Tree, explains.
John Tsantalis runs the blog - Profits Online.
"Within a second (or less) of meeting someone, we're already making judgments about their personality — whether they're nice, smart, or even adventurous," writes Shana Lebowitz (photo, left).
See how today’s consumers use the power of social media to get satisfaction from companies.