Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Facial expressions are a universal language of emotion, instantly conveying happiness, sadness, anger, fear, and much more.
"Below are ten common North American gestures that can cause offense abroad.
"Want to make a better first impression and engender positive feelings that last a long time?
Ricky Van Der Zwan and Anna Brooks (photo, left) report.
Richard Feloni reports on what he has learned from Jon Levy (photo, left), Founder of The Influencers.
"Here are ways [one] can be more charismatic: .
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
Drake Baer writes, "Over the past century science has made lots of advances into understanding the many social meanings of body language.
Follow these tips to make sure your posts get noticed and get read.
Kristin Piombino (photo, left) gives the facts and offers up an infographic.
AllInfographics.
"Check out the following infographic to learn why a mobile friendly site is essential for your business.
"Since being plagued by anxiety is a sure way to sabotage your own success, we've put together a collection of research-backed tips for overcoming your fears.
"If you love infographics, you're hardly alone.
"Here are the key areas of body language, from head to toe, based off the work of Dr.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
"You only have few seconds to capture their attention before your message gets drowned in the sea of updates.
James Clear explains the topic with an example from Mozambique.
"'People read each other's intent as soon as they see each other,' says Nick Morgan, speech coach and author of new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact.
"Data never sleeps.
"Consider the word "charismatic.
Lea McLeod discusses negativity and the effect it can have on a job seeker.
"Over the years SOAP has helped clients to create and deliver thousands of presentations in a lot of countries and in more markets and areas than we can count.
Corey Eridon (photo, left) examines the data on the topic and provides the introduction to the infographic.
