Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Selling yourself quickly and efficiently is key when you meet someone new.
"Bezos says that there are two kinds of critics, and that the key is always to 'look in a mirror and decide, are your critics right?
"Digital creator Dylan Marron has racked up millions of views for projects like "Every Single Word" and "Sitting in Bathrooms With Trans People" -- but he's found that the flip side of success online is internet hate.
Shana Lebowitz has the details.
"As Guy Kawasaki says, don’t be afraid of the crow’s feet.
"Slights with a smile.
Khyati Bhatt tackles the topic at SimplyBodyTalk.
"Here’s the skinny: individuals who are passive aggressive are hostile, but in a thinly disguised manner.
"We get stronger, not weaker, by engaging with ideas and people we disagree with, says Zachary R.
"Are you a giver or a taker?
Take a look at the infographic.
"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased.
"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment.
"Do you ever find yourself in a conversation you don’t want to be having?
"If you work in an office, you probably spend more time with your colleagues than you do with even your closest friends — and the quality of those relationships can mean the difference between a joyful workday and a minefield of stress and conflict.
"Have you ever been given feedback that you are too direct, brutally blunt, brusque, or abrupt?
"Dave Isay [photo, left] opened the first StoryCorps booth in New York’s Grand Central Terminal in 2003 with the intention of creating a quiet place where a person could honor someone who mattered to them by listening to their story.
"In our louder and louder world, says sound expert Julian Treasure, "We are losing our listening.
"In this soaring demonstration, deaf percussionist Evelyn Glennie illustrates how listening to music involves much more than simply letting sound waves hit your eardrums.
Marcel Schwantes has the questions.
According to Christina DesMarais (photo, left), "Anywhere from a third to half of the population fits the definition of being introverted, meaning these people are at their best in quieter environments compared with the extroverts who do well with a lot of stimulation.