Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Body language provides an amazing amount of information on what other people are thinking if you know what to look for.
"You don't have to be born with the power of persuasion.
"Wondering how to build your self-confidence?
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"On some level, most of us want to be liked.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Let's start with why you shouldn't feel guilty about saying no.
"Research offers a few clues about the most effective way to say 'I'm sorry.
"We all know a few people — probably just a few, actually — who win over everyone they meet.
"Just about every industry is undergoing some level of digital disruption, and the transformation is only in its infancy, according to McKinsey Digital global leader Paul Willmott, and Jay Scanlan, leader of McKinsey’s Digital Strategy Practice.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.
"Given their social and outgoing natures, extroverts have never had much trouble gaining acceptance in the business world.
Shana Lebowitz and Melia Robinson report on the work of Amy Cuddy (photo, left).
"People size you up in seconds, but what exactly are they evaluating?
"What follows are the 10 most common body language blunders that people make, and emotionally intelligent people are careful to avoid.
Shana Lebowitz reports.
See how the equilibrium point represents a balance between supply and demand.
"The first time someone meets you, it takes them about three seconds to determine whether they like you or want to do business with you in the future, said Jean Baur, a career coach and author of the book 'The Essential Job Interview Handbook.
"Emotions are what make us human, but sometimes, our most human side can lead us into pitfalls that could have been easily avoided had we kept our emotions in check.
"McKinsey Global Institute director Jonathan Woetzel (photo, left) and MGI senior fellow Anu Madgavkar discuss the economic and ethical reasons why gender equality is a worthy goal.
"Here are some of the most common universal, nonverbal expressions of nervousness that are pretty hard to control.