Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"We've all been in those situations where we've forgotten someone's name.
"'We have an epidemic of fake listening," says Nick Morgan, speech coach and author of new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact.
On Point, with Tom Ashbrook, covers the topic of "verbal tics" (“I’m just saying.
"Body language expert Janine Driver helps you amp up gestures that win respect and quiet those that give you away.
"The way to become a better listener is to practice "active listening.
Educational Technology and Mobile Learning present their list.
According to Melia Robinson (photo, left), "It's the cheapest, most low-tech life hack you'll find.
"Most of our friendships happen so naturally we don't realize how they started," begins Maggie Zhang (photo, left) in her article at BusinessInsider.
"In our media training workshops, our clients are usually shocked to learn how much they communicate with their body language – and how little they know about what their bodies are saying," declares Brad Phillips (photo, left) in a piece at MrMediaTraining.
"Dressing for success may create a good impression, but people judge your intelligence and credibility based upon what comes out of your mouth," writes Geoffrey James (photo, left).
"Remembering the names of the people you meet will help you stand out and make a good impression.
According to Richard Felloni of BusinessInsider.
Advice from the folks at BridgeConsultants.
Guy Winch, Ph.
"No one likes getting criticism," states Sue Shellenbarger in a piece at WSJ.
Tim Brown, CEO at IDEO, has some advice on becoming a more creative listener.
Maggie Zhang reports on the ideas of Leil Lowndes contained in her book - How to Talk to Anyone.
Richard Feloni and Mike Nudelman, with BusinessInsider.
Debra Benton (photo, left) covers the topic featured at PersonalBrandingBlog.
Jacqueline Whitmore (photo, left), contributor to Entrepreneur Magazine, presents ".
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"Whether someone's lying to you, hitting on you, or bossing you around, you can read their intent and emotional state in their body language — if you know what to pay attention to.
According to Liz Klimas (photo, left), "How your handshake comes across to another person can say so much about you that some people will go so far as to practice their handshakes before a big job interview.