Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"You spend at least 40 hours a week with coworkers.
"Here's how you can resolve a sudden conflict in 60 seconds or less using the LEAF strategy, although it may not work for deeper, longstanding conflicts.
"In this Business English Pod lesson, we’ll see how important it is to strategize and plan when you’re handling a crisis.
"This is the third in our Business English Pod series on handling a crisis.
"This is the first in a series of Business English lessons on handling a crisis.
"The conversion from movement into meaning is both seamless and direct, because we are endowed with the capacity to speak without talking and comprehend without hearing.
"[Recently] we looked at several ways to brainstorm ideas.
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"Let’s face it: ideas are a dime a dozen.
"In today’s lesson, were going to look at how to organize your ideas.
"Most of us have stumbled when saying an unfamiliar name.
"A job interview is one of the most stressful and high-pressure situations you experience in your working life.
"Unless you’re perfect, you have room to improve.
"Criticism is something we all have to face.
"So, you’ve found some great resources for studying English that suit your purpose.
Daryl Chen and Hailey Reissman (photo, left) report.
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"There are many different reasons why you might want to influence people.
"When we needlessly apologize, we end up making ourselves small and diminish what we’re trying to express, says sociologist Maja Jovanovic.
"Many students of English have the feeling that they’ve learned pretty much all the grammar they need.
"In today’s lesson, we’re going to continue our look at the 10 key characteristics of the successful business leader.
Diane DiResta addresses the topic.
"For today’s lesson, we’re going to take a look at 10 key skills or characteristics that every successful business leader needs.
"Get more done by understanding which of your tasks depend on which others, and sequence them to take the least amount of time.
"I sat down recently to chat with Jennifer K.